Enquiry Form – The University of Melbourne

The collection of personal information by the University of Melbourne (University) is governed by the Privacy and Data Protection Act 2014 (Vic) and Health Records Act 2001 (Vic) (together, Privacy Laws). The University is also considered to be a data controller for the purposes of the EU General Data Protection Regulation 2016/679 (GDPR)in relation to the collection of personal information from individuals located in the EU. The University is committed to protecting your privacy and processing your personal information fairly and lawfully in compliance with the Privacy Laws and the GDPR, as applicable.The University of Melbourne collects personal information for the legitimate interest of:<ul><li>communicating with you about a course, program or event in which you have expressed interest or enrolled;</li><li>administering your enrolment or attendance in a course, program or event;</li><li>improving our products and services based on information you provide.</li></ul>The University of Melbourne will collect personal information directly from individuals wherever possible, however the University may collect individuals’ personal information indirectly in certain circumstances for specific purposes where direct collection is not practicable.Your information will also be used for analysis, quality assurance and planning purposes, as well as to comply with legislative reporting requirements. Personal information of graduates is provided to Alumni relations for the purpose of managing and maintaining Alumni networks. You can contact Stop1 by phoning 13 MELB (13 6352).If you consented to or expressed interest in participating in market research or receiving promotional material from the University, we may contact you for these purposes. The University may engage third parties to conduct market research, however your details will not be disclosed to these parties without your consent. We may be unable to give you information about the course, program or event for which you expressed interest if the requested contact details are not provided.The information you provide will be used by authorised staff for the purpose for which it was collected. The University discloses your information to our contracted service provider Salesforce, that may store your personal information in the United States. Further information regarding Salesforce’s privacy practices can be found on their <a href="https://www.salesforce.com/au/company/privacy/" target="_blank">website</a>.We take all reasonable steps to ensure that the information we hold is accurate and complete and that it is protected from misuse, loss, unauthorised access or disclosure. We will only retain your personal information for as long as required for the purpose it was collected and in accordance with our legislative obligations. This information is then securely destroyed in accordance with the <a href="http://info.records.unimelb.edu.au/RDA" target="_blank">University’s retention and disposal authority</a>.We will not disclose your personal information to anybody else unless you have given consent, or we are authorised or required to do so by law. You may request access to, or correction of, your personal information held by the University, or exercise your right to withdraw your consent if information is processed on the basis of consent, by contacting <a href="https://students.unimelb.edu.au/stop1" target="_blank">Stop1</a> or phoning 13 MELB (136352). You may exercise data subject rights under the GDPR if applicable. For further information about how the University manages personal information, to make an enquiry or complaint, or for contact details of the University’s Privacy and Data Protection Officer, please view the <a href="http://policy.unimelb.edu.au/MPF1104" target="_blank">University’s Privacy Policy</a>, visit our <a href="https://about.unimelb.edu.au/strategy/governance/compliance-obligations/privacy" target="_blank">Privacy Webpage</a>, or contact the University’s Privacy Office at <a href="mailto:privacy-officer@unimelb.edu.au" target="_blank">privacy-officer@unimelb.edu.au</a> .